:root{--wpr-bg-285e6437-a12d-4c7a-b709-870236244ec9: url('../../../../../../../../plugins/addon-elements-for-elementor-page-builder/assets/digit-sep-svg.svg');}:root{--wpr-bg-b8beacc2-837c-4338-86fa-9f4af6ee0bfb: url('../../../../../../../../plugins/addon-elements-for-elementor-page-builder/assets/digits-svg-alpha.svg');}:root{--wpr-bg-98d568d8-ee88-4344-99f0-fa332b1cb4a2: url('https://www.purecast.ca/wp-content/plugins/wp-rocket/assets/img/youtube.png');}:root{--wpr-bg-17bc8919-8b8c-4f4a-8fb1-6e3410e3b978: url('https://www.purecast.ca/wp-content/plugins/click-to-chat-for-whatsapp/./new/inc/assets/img/wa_bg.png');}

Support is Online Now — Average response time: Under 5 minutes

Support & Contact

We're Here.
Always.

Real humans. Real help. No bots, no ticket queues that go nowhere.
Pick how you want to reach us — we'll handle the rest.

WhatsApp — ~2 min

Email — ~1 hour

Contact Form — ~3 hours

⚡ Recommended

Online — Responds in ~2 min

The fastest way to reach us. Send a message anytime — day or night. Our team responds within minutes, not hours. Setup help, billing questions, anything.

Chat on WhatsApp

24/7

Send an Email

Response within 1 hour

Prefer email? We've got you covered. Send us your question, order number or issue and we'll reply with a complete, helpful answer — fast.

Send an Email

Contact Form

We reply within 3 hours

Fill out the form below with your details and we'll get back to you. Great for detailed requests, technical issues, or anything that needs a thorough answer.

Fill Out the Form

Send Us a Message

Fill in the details below and we'll respond as fast as possible.

First Name *

Last Name *

Email Address *

Phone / WhatsApp

Topic *

Order Number (if applicable)

Request Priority

Low — Not urgent Medium — Within today High — ASAP

Your Message *

I prefer to be contacted via WhatsApp for faster support

Your information is secure and will never be shared.

✅

Message Sent!

Thank you — our team will get back to you within the hour. Check your email for confirmation.

Support Hours

WhatsApp Support 24 / 7
Email Support 24 / 7
Monday – Friday 8:00 AM – 11:00 PM ET
Saturday 9:00 AM – 10:00 PM ET
Sunday 10:00 AM – 8:00 PM ET
Holidays Always open

Response Times

Available 24/7 — fastest option

~2 min

[email protected]

~1 hour

Contact Form

Detailed requests

~3 hours

Languages We Support

🇨🇦 English

🇫🇷 Français

🇸🇦 العربية

🇪🇸 Español

🔍 Quick Help Links

How to Set Up PureCast
Compatible Devices List
View Plans & Pricing
Full Channel List
Start WhatsApp Chat Now

FAQ

Common Questions

Quick answers so you don't have to wait for a reply.

How quickly will I receive my login after purchasing?

Activation is instant — typically under 2 minutes after payment. Your credentials will be sent to your email automatically. If you don't receive them within 5 minutes, check spam or contact us on WhatsApp.

What if my stream is buffering or freezing?

First, test your internet speed (we recommend 25+ Mbps for 4K). Restart your device and app. If the issue continues, contact us on WhatsApp — our team can diagnose and fix most issues in under 10 minutes.

Can I get a refund if I'm not satisfied?

Yes. All plans come with a money-back guarantee (7 to 30 days depending on your plan). Contact our support team within the guarantee window and we'll process your refund with no questions asked.

How do I upgrade or change my plan?

Simply contact us on WhatsApp or email and tell us which plan you'd like to switch to. Our team will handle everything — your remaining days are credited toward the new plan.

Do you offer support in French?

Oui, absolument! Our team is fully bilingual and happy to assist you in French. Just start your message in French on WhatsApp or email and we'll respond in French.

I set up the app but it says "not authorized" — what do I do?

This usually means the credentials were entered incorrectly or there's a delay in provisioning. Double-check your username and password (they're case-sensitive), then try again. If it persists, WhatsApp us and we'll resolve it in minutes.

Still Have a Question?

Don't wait around. Our team is online right now and ready to help you in minutes.

Chat on WhatsApp Now Send an Email

Contact Us