PureCast | Live TV, Sports & On-Demand

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FAQ | Purecast – Canada's #1 English IPTV
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Everything you need to know about Purecast — Canada's #1 English IPTV service. Channels, pricing, setup, devices and more.

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General
What is Purecast and how does it work
Q
What is Purecast?

Purecast is Canada's #1 English IPTV service — a streaming platform that delivers over 25,000 live television channels, 80,000+ on-demand titles, and true 4K Ultra HD quality, all through your internet connection.

Unlike traditional cable or satellite, Purecast requires no dish, no decoder box, and no long-term contract. All you need is a stable internet connection and any compatible device.

Think of it as all the channels of cable — at a fraction of the price. Starting at just $19.99/month.
Q
Is Purecast legal to use in Canada?

Purecast operates as an IPTV technology provider. The legality of IPTV use depends on the content being accessed and your local regulations. We encourage all users to comply with the applicable laws in their jurisdiction.

For any legal concerns, we recommend consulting with a qualified legal professional in your area.

Q
How does Purecast work?

Purecast delivers live TV channels and on-demand content through your internet connection using IPTV (Internet Protocol Television) technology. Once you subscribe, you receive login credentials that you enter into any compatible IPTV player app on your device.

  • Subscribe and receive your login details instantly
  • Download a free IPTV player app on your device
  • Enter your credentials and start watching immediately
Q
What internet speed do I need?

Your experience depends on the video quality you choose:

  • SD (Standard Definition): Minimum 5 Mbps
  • HD (1080p): Minimum 10 Mbps
  • 4K Ultra HD: Minimum 25 Mbps
For the best experience, we recommend a wired (Ethernet) connection or a strong Wi-Fi signal. Most Canadian home internet plans are more than sufficient.
Q
How many simultaneous connections are allowed?

Each Purecast subscription includes 1 active connection by default. If you need to watch on multiple screens at the same time, we offer multi-connection plans at a discounted rate.

Contact our team via email or WhatsApp to learn more about multi-connection options for your household.

Channels
What's included in your subscription
Q
How many channels does Purecast offer?

Purecast offers over 25,000 live channels from Canada, the United States, the United Kingdom, and countries worldwide — plus 80,000+ on-demand movies and series.

  • Canadian local channels: CBC, CTV, Global, City TV
  • Sports: TSN, Sportsnet, ESPN, NFL Network, NBA TV
  • Entertainment: HBO, Netflix originals via VOD, Disney+
  • News: CNN, BBC, Fox News, CTV News, CBC News
  • Kids, Lifestyle, Drama, Reality, Documentaries and more
Q
Do you include Canadian channels like TSN, CBC and CTV?

Yes, absolutely. Purecast is built specifically for the English Canadian market. Our channel lineup includes all major Canadian networks:

  • TSN 1, 2, 3, 4 & 5 — in HD
  • Sportsnet Ontario, West, Pacific, East & One
  • CBC, CTV, Global, City TV, CP24
  • HGTV Canada, Food Network Canada, Discovery Canada
  • All regional local news channels
🍁 We update our channel list regularly to ensure you never miss a broadcast.
Q
Can I watch NHL, NFL, NBA and other live sports?

Yes — all live sports are included in every Purecast plan at no extra cost. No sports add-on packages required.

  • 🏒 NHL — Every game on TSN & Sportsnet HD
  • 🏈 NFL — Sunday Ticket, Monday Night Football, Super Bowl
  • 🏀 NBA — Regular season & playoffs live
  • MLS & Premier League — Full coverage
  • 🏈 CFL — Every Grey Cup game live
Q
Is on-demand content (movies & series) included?

Yes! Every Purecast subscription includes access to our Video On Demand (VOD) library with over 80,000 titles — movies, complete TV series, documentaries, kids content and more.

New content is added weekly, so there's always something new to watch on your schedule.

Q
Are Pay-Per-View events like UFC and boxing available?

Yes, Purecast includes access to major Pay-Per-View events including UFC Fight Nights, boxing world championship bouts, and WWE premium events — at no additional charge.

No extra fees. No PPV purchases. It's all included in your monthly plan.
Q
Can I see the full channel list before subscribing?

Yes! We have a complete channel list available on our website. You can browse all available channels organized by category before committing to any plan.

You can also start a free trial to explore the full lineup hands-on before making any payment decision.

Pricing & Plans
Plans, costs and free trial info
Q
How much does Purecast cost?

Purecast plans start at just $19.99/month — that's over $130 in monthly savings compared to a typical Canadian cable bill.

We offer flexible subscription options:

  • Monthly plan — maximum flexibility, cancel anytime
  • 3-month plan — save more per month
  • 12-month plan — best value, biggest savings
View full pricing details on our Pricing Page.
Q
Do you offer a free trial?

Yes! We offer a free trial so you can experience Purecast before spending a single dollar. No credit card required. No commitment.

To request your free trial, simply contact us via email or WhatsApp and we'll set you up within minutes.
Q
Is there a contract or long-term commitment?

Absolutely not. Purecast has zero long-term contracts and zero cancellation fees. You can cancel your subscription at any time, no questions asked.

We believe our service speaks for itself — which is why we don't lock you in.

Q
Are there any hidden fees or extra charges?

None. Zero. Nada. The price you see is the price you pay. No activation fees, no sports add-ons, no premium channel fees, no equipment rental charges.

All 25,000+ channels, all VOD content, all PPV events — everything is included in your flat monthly rate.

Q
How much can I save by switching from cable?

The average Canadian cable bill is over $150/month. Purecast starts at $19.99/month. That's a potential saving of over $130 every single month — more than $1,500 per year.

And you get more channels, better quality, and total freedom — no cable box, no technician visits, no contracts.
Setup & Installation
Get up and running in minutes
Q
How do I set up Purecast?

Setup is incredibly simple and takes under 2 minutes. Here's how:

  • Step 1: Subscribe to a Purecast plan and receive your login credentials instantly
  • Step 2: Download a free IPTV player app on your device (we recommend TiviMate, IPTV Smarters, or GSE Smart IPTV)
  • Step 3: Enter your Purecast credentials into the app
  • Step 4: Browse 25,000+ channels and start watching
Need help? Check our full setup guide or contact us on WhatsApp for live assistance.
Q
Do I need a technician to install it?

No technician needed — ever. Purecast is 100% self-install. Everything is digital and delivered instantly. No home visit, no appointment waiting, no cables to run through your walls.

If you can download an app on your phone, you can set up Purecast.

Q
Which IPTV player app do you recommend?

We recommend different apps depending on your device:

  • Smart TV / Fire Stick: TiviMate (best overall)
  • Android / Android TV: IPTV Smarters Pro or TiviMate
  • iPhone / iPad: GSE Smart IPTV or IPTV Smarters
  • PC / Mac: VLC Media Player or Perfect Player
  • Apple TV: GSE Smart IPTV
All recommended apps are free to download. We'll guide you through setup step by step.
Q
How long does it take to get activated?

Activation is instant. Once your payment is confirmed, your login credentials are delivered to your email address within minutes — often seconds.

From there, you can be watching your favourite channels in under 2 minutes.

Q
Do I need to buy any special hardware or equipment?

No new hardware required. Purecast works on devices you already own — your Smart TV, phone, tablet, laptop, Fire Stick, or Apple TV. No proprietary cable box, no satellite dish, no extra purchases.

Q
Do I need a VPN to use Purecast?

No VPN is required to use Purecast. Our service works directly on your home internet connection without any additional tools.

However, some users choose to use a VPN for added privacy — this is entirely optional and will not affect your Purecast experience when using a quality VPN provider.

Compatible Devices
Works on every screen you already own
Q
What devices is Purecast compatible with?

Purecast is compatible with virtually any internet-connected device:

  • 📺 Smart TVs — Samsung, LG, Sony, Hisense, TCL
  • 🔥 Amazon Fire Stick — All generations including 4K Max
  • 🍎 Apple TV — 4K and HD models
  • 📱 iOS (iPhone & iPad) — iOS 12 and above
  • 🤖 Android phones & tablets — Android 5.0+
  • 💻 Windows PC & Mac — via browser or desktop app
  • 🎮 Android TV Box — All major brands
Q
Does it work on Samsung and LG Smart TVs?

Yes. Most modern Samsung and LG Smart TVs support IPTV apps directly from their app stores. For older models without app store support, a simple Amazon Fire Stick or Android TV Box plugged into your TV's HDMI port will work perfectly.

Our support team can walk you through setup for your specific TV model via WhatsApp.
Q
Can I use Purecast on my iPhone or Apple TV?

Yes, absolutely. Purecast works seamlessly on all Apple devices. We recommend using GSE Smart IPTV or IPTV Smarters — both are available on the App Store for iPhone, iPad, and Apple TV.

Q
Can I install it on multiple devices?

You can install the IPTV player app on as many devices as you like. However, your subscription allows 1 active stream at a time by default.

Need to watch on multiple screens simultaneously? Contact us to upgrade to a multi-connection plan.

Q
How do I set up Purecast on Amazon Fire Stick?

Setting up on Fire Stick is quick and easy:

  • Enable "Apps from Unknown Sources" in Fire Stick settings
  • Search for TiviMate or IPTV Smarters in the Amazon App Store
  • Install the app and enter your Purecast credentials
  • You're live in under 2 minutes
Check our Fire Stick Setup Guide for detailed screenshots and step-by-step instructions.
Streaming Quality
4K, HD, uptime and performance
Q
Does Purecast really stream in 4K Ultra HD?

Yes — true 4K Ultra HD. Selected channels and all VOD content are available in 4K resolution with HDR and Dolby-quality audio, giving you cinema-level picture quality at home.

For 4K streaming, you need a minimum of 25 Mbps internet speed and a 4K-compatible device and TV.

Q
What if I experience buffering or freezing?

Occasional buffering is usually caused by your internet connection, not our servers. Here are quick fixes:

  • Switch from Wi-Fi to a wired Ethernet connection
  • Restart your router and streaming device
  • Lower the stream quality from 4K to HD temporarily
  • Close other apps or devices using your bandwidth
  • Try a different channel to rule out a single-channel issue
Still having issues? Contact our support team and we'll diagnose the problem for you within hours.
Q
What is your uptime guarantee?

Purecast guarantees 99.9% uptime across all channels and servers. We run redundant server infrastructure with real-time monitoring and automatic failover — so if one server has an issue, your stream switches seamlessly to another.

Our servers are tested and monitored 24/7. Game nights and playoff seasons are our busiest times — and we're built for them.
Q
What technology do you use to prevent freezing?

We use advanced anti-freeze and adaptive bitrate technology across our server network. This means your stream automatically adjusts quality in real time based on your connection speed — maintaining smooth playback without interruptions.

Combined with redundant servers in multiple locations, this ensures a consistently excellent viewing experience.

Q
Is there any scheduled maintenance downtime?

We perform maintenance during low-traffic hours (typically late night) to minimize any impact. Planned maintenance windows are rare and never scheduled during major sporting events or prime time.

Any planned maintenance is communicated to subscribers via email in advance.

Billing & Payments
Payment methods, renewals and refunds
Q
What payment methods do you accept?

We accept a wide range of secure payment methods:

  • Credit & Debit cards (Visa, Mastercard, Amex)
  • PayPal
  • Cryptocurrency (Bitcoin, Ethereum, USDT)
  • E-Transfer (for Canadian customers)

All transactions are encrypted and processed securely.

Q
Is my subscription automatically renewed?

We send a renewal reminder email before your subscription expires. You can choose to renew or let it expire — no automatic charges without your consent.

We believe in transparency. You are always in full control of your billing.
Q
Do you offer refunds?

We offer a free trial specifically so you can test our service before paying — which is why we strongly encourage everyone to try before they subscribe.

If you experience a technical issue that our team is unable to resolve within a reasonable timeframe after purchase, please contact us and we will review your case individually.

Q
Can I upgrade or change my plan?

Yes, anytime. You can upgrade your plan, add connections, or switch to a different subscription duration at any time. Simply contact our support team via email or WhatsApp and we'll make the change for you right away.

Support
How to reach us and what to expect
Q
How do I contact Purecast support?

You can reach our Canadian support team through two channels:

WhatsApp is the fastest way to get help. Most issues are resolved within the same conversation.
Q
What are your support hours?

Our support team is available 7 days a week, including weekends and Canadian holidays. We aim to respond to all inquiries within 48 hours, though most WhatsApp messages are answered within a few hours.

Q
A channel isn't working — what should I do?

If a specific channel isn't loading, here's what to try first:

  • Refresh or restart the IPTV player app
  • Check if other channels are working normally
  • Restart your device and try again
  • Check your internet connection speed

If the issue persists, contact us via WhatsApp with the channel name and we'll investigate and fix it promptly — usually within the hour.

Q
I lost my login credentials — what should I do?

No problem at all. Simply contact our support team via email or WhatsApp with the email address you used to subscribe, and we'll resend your credentials immediately.

Email us at [email protected] or message us on WhatsApp and we'll sort it out within minutes.
Still Have Questions?

We're Here to Help.

Can't find the answer you're looking for? Our Canadian support team is standing by — reach us by email or WhatsApp and we'll get back to you fast.

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